Rachael Zuppke is a user-experience researcher focused on improving how people navigate the legal system and public benefit programs. She consults with legal practitioners and court administrators on how legal information and court processes can work better for the people who use them. Rachael’s research builds on her prior work as a paralegal at Legal Services of South Central Michigan, helping low-income clients with eviction defense and public benefit maintenance.

She serves as a Research and Engagement Strategist with the Better Government Lab, a joint research center of Georgetown University and the University of Michigan, which studies how to reduce administrative burdens and make public services more accessible. She holds a Master of Science in Information and a Bachelor of Fine Arts, both from the University of Michigan.